Privacy Policy

Metanow (“we,” “our,” or “us”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard information when you use Metanow CRM.

1. Information We Collect

When you use Metanow CRM, we may collect the following types of information:

Account Information: Name, business name, email, phone number, billing details.
Data You Import or Provide: Contacts, leads, messages, documents, and other records uploaded or migrated into Metanow CRM.
Usage Information: Log data, IP address, device type, browser type, pages visited, and actions performed on the platform.
Communication Data: Emails, SMS, calls, and chat logs processed through the platform.
Support Data: Information you provide during onboarding calls, support tickets, or live chat.

2. How We Use Your Information

We use your data to:

Provide and maintain access to Metanow CRM.
Deliver support, onboarding calls, and training resources.
Migrate and integrate data from your existing systems.
Improve platform performance, features, and security.
Send important account updates, invoices, and service communications.
Share knowledge base updates, tips, and marketing resources (optional, opt-out available).

3. Data Ownership

You own and control all data you import into Metanow CRM.
We do not sell, rent, or trade your personal or business data to third parties.
We only process your data to provide the services you’ve subscribed to.

4. Data Sharing & Third Parties

We may share data with:

Service Providers who assist in hosting, payment processing, or support.
Integrations (e.g., email, calendar, payment processors, advertising platforms) only when you choose to connect them.
Legal Authorities if required by law or to protect rights, safety, or prevent fraud.

All third parties are required to safeguard your data in compliance with GDPR and similar standards.

5. Data Security

We use industry-standard encryption, firewalls, and secure hosting to protect your information.
Regular backups are performed to prevent accidental loss.
Access to your account is password-protected, and multi-factor authentication may be enabled.

6. Data Retention

We keep your account data as long as your subscription is active.
Upon cancellation, you may request a copy of your data within 30 days before permanent deletion.
Support tickets and system logs may be retained for security and compliance purposes.

7. Your Rights

Depending on your location, you may have the right to:

Access, correct, or delete your personal data.
Request a copy of your data in a portable format.
Restrict or object to processing in certain cases.
Withdraw consent for marketing communications.

To exercise these rights, contact us at [Insert Contact Email].

8. Cookies & Tracking

Metanow CRM uses cookies and similar technologies to improve user experience, track analytics, and secure sessions.
You can control or disable cookies in your browser settings, but some features may not function properly.

9. Children’s Privacy

Metanow CRM is intended for businesses and is not directed at individuals under the age of 18. We do not knowingly collect personal data from minors.

10. International Users

If you access Metanow CRM from outside [Insert Country], please note that your information may be transferred and stored in countries where our servers or service providers are located.

11. Updates to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page, and significant updates will be notified by email or within the platform.